Assistance with Customer Orders. For assistance with inquires as to your order or for other billing questions, please refer to our support page located here: Support Home Page.

Refund Policy. Please note that certain terms, conditions and restrictions apply to the sale of the Product on-line through the Service that might not otherwise apply to the sale of physical goods. No refunds will be issued if your computer does not meet the minimum Product requirements or due to your dissatisfaction with the Product. If you feel you qualify for a refund please refer to our support page locatedhere: Support Home Page. Refunds or credits may be issued solely in Hi-Rez’s discretion. Refunds may be offered with respect to sales of the Product on-line or through the Service only if each of the following conditions is met:

The Product has NOT been activated;

The Product activation key has NOT been disclosed to you by email, webpage or otherwise;

Your request for a refund or credit is made within 48 hours from the time you purchase the Product; and

Hi-Rez finds your request to be reasonable due to special circumstances.

NO REFUNDS OR CREDITS WILL BE OFFERED WHERE THE PRODUCT KEY HAS BEEN SENT BY EMAIL, WEBPAGE OR OTHERWISE, OR IF THE GAME HAS BEEN ACTIVATED. ALL SUCH SALES ARE FINAL.

EU Customers. If you reside in the European Union and you purchase the Product, the Consumer Protection (Distance Selling) Regulations 2000, as amended, may apply to you and may provide you with the right to withdraw from your purchase of the Product within fourteen (14) calendar days, commencing on the date after you purchase the Product (the “Withdrawal Period’). You will lose any such right of withdrawal if you begin downloading the Product or if Hi-Rez begins the performance of services (including the activation of the Product or the provision of an activation key to you) prior to the end of the Withdrawal Period. Our services will commence immediately after you have received a purchase confirmation email. To withdraw from your purchase of the Product during the Withdrawal Period, please refer to our support page located here: Support Home Page. Upon withdrawal during the Withdrawal Period in accordance with this policy, we will provide you with a refund for your purchase.